FAQ – Ashirwad Mart

1. How do I place an order?

Placing an order with us is easy! Simply browse through our wide range of products, add your desired items to the cart, and proceed to checkout. Follow the instructions to provide your delivery address and payment information, and your order will be processed and confirmed.

2. What are your delivery options?

We offer convenient and reliable delivery options to suit your preferences. You can choose between standard delivery and express delivery. Standard delivery typically takes [insert time frame], while express delivery ensures your groceries are delivered to your doorstep within [insert time frame].

3. What are your delivery charges?

Delivery charges may vary based on your location and the delivery option you choose. We strive to keep our delivery charges competitive and affordable for our valued customers. You can find the exact delivery charges at the checkout page before finalizing your order.

4. What is your return and refund policy?

We take utmost care to ensure that you receive high-quality products. In case you receive a damaged or expired item, please contact our customer support team within [insert time frame] of delivery. We will arrange for a return and issue a refund or replacement as per our return and refund policy.

5. Can I schedule my delivery for a specific time?

Yes, you can! During the checkout process, you will have the option to select your preferred delivery time slot. Our delivery team will do their best to accommodate your schedule and deliver your order at your convenience.

6. Are there any discounts or promotions available?

We regularly offer discounts, promotions, and special deals on various products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers and promotions.

7. Can I track my order?

Yes, you can track your order! Once your order is confirmed, you will receive a tracking number. You can use this tracking number to monitor the status of your delivery and know when your groceries will arrive.

8. Is my payment information secure?

Your security is our top priority. We use secure payment gateways to ensure that your payment information is encrypted and protected from unauthorized access.

9. Do you have a loyalty program?

Yes, we do! Our loyalty program rewards our regular customers with exclusive benefits, discounts, and special offers. You can sign up for our loyalty program during the checkout process or through your account settings.